When Your Sump Pump Stops Working
Check the safety of the area first
Begin by keeping everyone clear of a wet basement with cords, outlets or powered appliances nearby. Remain on dry ground and avoid handling the pump or its electrical supply. A power interruption may explain the failure, but investigating a panel beside standing water creates another hazard.
Keep belongings above floor level
Where access is dry and safe, raise stored belongings and observe whether an installed backup is operating. Avoid lifting equipment or removing the pit cover to investigate while the pump remains connected to power.
Call to discuss pump trouble
Give the provider a simple timeline: when the pump last worked, the noise it made, the present water level and any loss of power. Mention an alarm or backup unit. An occupant should also inform the owner or building manager.
Water may continue rising while the main pump is without electrical power. Read about urgent sump pump problems or call the connection number.
Begin by keeping everyone clear of a wet basement with cords, outlets or powered appliances nearby. Remain on dry ground and avoid handling the pump or its electrical supply. A power interruption may explain the failure, but investigating a panel beside standing water creates another hazard.
Keep belongings above floor level
Where access is dry and safe, raise stored belongings and observe whether an installed backup is operating. Avoid lifting equipment or removing the pit cover to investigate while the pump remains connected to power.
Call to discuss pump trouble
Give the provider a simple timeline: when the pump last worked, the noise it made, the present water level and any loss of power. Mention an alarm or backup unit. An occupant should also inform the owner or building manager.
Water may continue rising while the main pump is without electrical power. Read about urgent sump pump problems or call the connection number.